1.What information do we collect?
The information we collect when you use our services is gathered when (1) you place an order for products through the Website; (2) you contact us through any contact form or other contact method to ask us a question or send a complaint; (3) you participate in any social media activities relating to us; and (4) when you sign up for any of our marketing initiatives.
We further may automatically collect information regarding your browser, device, operating system, and IP-address.
2.Which categories of personal data is collected?
- Personal identifying information, such as: name, date of birth, and gender;
- Contact information, such as: email address and phone number;
- Demographic information, such as: postal and/or delivery address;
- Financial information, such as: credit and/or debit card numbers and other payment preferences;
- Your purchase history with irosetoy Catalogue.
3.Which personal data about you do we receive from third parties?
When you use our Services, we can receive personal data about you from third parties. This may occur when you engage with our Services through social media. We will be able to see which content you have viewed or interacted with; which adverts you clicked on; your IP-address or geolocation; and information that is publicly available on your social media profile.
4.How do we use your personal data?
1.To process payments
Given the nature of our business, we establish contractual relationships with our visitors and users, and we need to be able to perform our legal obligations under the applicable terms and conditions. We process your personal data to execute a payment by or to you, as well as for administrative purposes..
1.To offer you the functionalities of the Website and for the technical and functional management thereof
1.For answering your questions and handling complaints
If you contact us at our office or through a contact form on our Website, we will use your personal information to answer your question or to handle a complaint. Where possible, we will ask for you consent before you contact us, such as through the contact form. In any other case, our legitimate interest is formed by our intention to handle your complaints and questions carefully in order to properly run and improve our business. For this purpose, we process your name, contact details, your correspondence with us about your question or complaint and all other personal information that is required to answer your question or handle your specific query and/or complaint.
1.For relationship management and marketing
We use the information in the contractual relationships database to provide customer service and marketing services. We also use your personal data for the development, execution and analysis of market research and marketing strategies. We may use your email address and/or telephone number to communicate with you, including notifying you of major Services updates, for customer service purposes, or to contact you regarding any content you have posted to or downloaded from our Website. We may occasionally send promotional materials or notifications to you related to the Website Services. If you want to stop receiving promotional materials, you can go to your account setting s once you have logged in to the Website or follow the unsubscribe instructions at the bottom of any email from us. For this purpose, we process your contact details such as your address and e-mail address and personal details such as your name and date of birth, contact preferences, payment information, order history and correspondence with us.
1.To create an account for you and to facilitate its use
You can make an account on our Website to use our services. We will use the personal data you supply to set up your account according to your preferences, and to send you notifications to the contact information supplied when setting up the account. The processing of data for this purpose limits itself to personal information such as your name, and contact details such as your phone number, email address, preferences and any other information you are asked to submit when creating an account.
5.How long do we retain the personal data?
6.When do we disclose personal data?
We take every effort to protect your personal data and has taken the necessary steps to this end. Our employees have access to personal data, but only to the extent necessary to properly perform their individual tasks. We further only share personal information with third parties if it is necessary to serve the applicable purpose as set out above. When a third party processes your personal data, this is only possible according to the instructions given by us. They therefore act as our data processor. In all cases, we will ensure that third parties with access to your personal information have implemented appropriate technical and organizational measures to maintain our intended level of privacy and security. In all other cases, your personal information will not be provided to third parties, unless required by law. We will never sell your personal data.
7.How is your personal data secured?
We use a variety of technical and physical measures to protect the integrity and security of your information. We value the protection of your privacy. As such, we ensure that the personal data is only ever accessible to those specific persons who are authorized based on their function, and therefore only used for the intended purpose as set out above. In addition, we have implemented measures to guarantee your safe visit to and use of our Website, in order to prevent misuse of your data. These measures include computer security and protected files and facilities. However, no security precautions can be completely secure. We cannot ensure or warrant the security of any information you transmit to us, and you transmit this information at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical or technical safeguards.
8.Do we process children’s data?
We are committed to protecting the privacy of young children, and for that reason we do not knowingly collect or maintain personal information from persons under 18 years of age. If we learn that personal information of persons under 18 has been collected on or through our Website Services, we will take all available steps to delete this information.
If you are the parent/legal guardian of a child under 18 who has become a user on our website, please contact us to have the child’s account terminated and personal information deleted.
As the owner of the personal data, you have the following rights:
- Right of access: You have the right to receive a copy of the personal information we hold about you to verify that we are lawfully processing the data.
- Right to correction: You may request any incomplete or incorrect information that we may have about you to be corrected or supplemented.
- Right to be “forgotten”: If there is no good reason to keep your personal information, we will stop processing. You also have the right to ask us to delete your personal information.
- Right to limit the processing of your personal data: You can submit a request not to process your personal data, either temporarily or permanently.
- Right to portability: You can submit a request to transfer your personal data to a person or institution designated by you.
- Right to object to processing: Under certain circumstances you can object to the processing of personal data altogether.
- Right to withdraw consent: You also have the right to withdraw your previously granted permission to process your personal data or to object to the processing of your personal data by us.
Every request is subject to applicable law, which means that we may have to store the personal information.
1.Strictly necessary cookies – these cookies enable you to use the features offered on our website. We do not need consent for these cookies.
1.Analytics cookies – these cookies are (usually on an anonymous basis) concerned with how you use our Services.
1.Functional cookies – functional cookies are used to remember your preferences and details, and for security purposes.
1.Targeting or advertising cookies – these cookies collect information about how you browse by using various advertisements.
You can set your browser to inform you as soon as you receive a cookie, or to deactivate cookies. This might mean that our Website may not function optimally.
11.Questions or comments?