This Privacy Policy applies to your use of this website, located at www.irosetoy.com (the “Website”). We value the privacy of users, customers, and all others who visit and use the Website, and we want you to understand how we collect, use, and disclose personal information. By visiting the Website or using our Services, you are accepting the practices described in this Privacy Policy to the extent permitted by law. This Website is maintained and operated by irosetoy Pte Ltd., a company established in Singapore (hereinafter referred to as “irosetoy”, “we”, “us” or “our”).
When you use our Website, you may share personal information when using our services (the“Services”). This Privacy Policy informs you of your data protection rights, regarding the personal information we may get access to.
We may update this Privacy Policy from time to time. We will take all reasonable steps to notify you of any such changes by sending you an email. You are recommended to check this Privacy Policy regularly to ensure you are up to date.
1.What information do we collect?
The information we collect when you use our services is gathered when (1) you place an order for products through the Website; (2) you contact us through any contact form or other contact method to ask us a question or send a complaint; (3) you participate in any social media activities relating to us; and (4) when you sign up for any of our marketing initiatives.
We further may automatically collect information regarding your browser, device, operating system, and IP-address.
2.Which categories of personal data is collected?
- Personal identifying information, such as: name, date of birth, and gender;
- Contact information, such as: email address and phone number;
- Demographic information, such as: postal and/or delivery address;
- Financial information, such as: credit and/or debit card numbers and other payment preferences;
- Your purchase history with irosetoy Catalogue.
3.Which personal data about you do we receive from third parties?
When you use our Services, we can receive personal data about you from third parties. This may occur when you engage with our Services through social media. We will be able to see which content you have viewed or interacted with; which adverts you clicked on; your IP-address or geolocation; and information that is publicly available on your social media profile.
4.How do we use your personal data?
1.To process payments
Given the nature of our business, we establish contractual relationships with our visitors and users, and we need to be able to perform our legal obligations under the applicable terms and conditions. We process your personal data to execute a payment by or to you, as well as for administrative purposes..
1.To offer you the functionalities of the Website and for the technical and functional management thereof
When you access this Website, we automatically record and store certain information about your system by using Cookies and other similar technologies. Cookies are small text files containing a string of alphanumeric characters that are sent to your browser. Cookies automatically collect information such as the Internet Protocol Address (“IP Address”), a unique user ID, device and browser types and identifiers, referring and exit page addresses, software and system type, and information about your usage of the Website. We use this information to automatically update the application on your system, remember your information so that you do not have to re-enter it the next time you visit the Website, provide customized advertisements, content, and information, monitor the effectiveness of marketing campaigns, monitor and store aggregate site usage metrics such as the total number of visitors and pages accessed, and track your entries, submissions, and status in any promotions or other activities. Upon visiting our Website, you will be prompted to consent to the use of cookies. For this purpose, we process all personal data that you have entered on our website or that is generated by the use of our cookies.
1.For answering your questions and handling complaints
If you contact us at our office or through a contact form on our Website, we will use your personal information to answer your question or to handle a complaint. Where possible, we will ask for you consent before you contact us, such as through the contact form. In any other case, our legitimate interest is formed by our intention to handle your complaints and questions carefully in order to properly run and improve our business. For this purpose, we process your name, contact details, your correspondence with us about your question or complaint and all other personal information that is required to answer your question or handle your specific query and/or complaint.
1.For relationship management and marketing
We use the information in the contractual relationships database to provide customer service and marketing services. We also use your personal data for the development, execution and analysis of market research and marketing strategies. We may use your email address and/or telephone number to communicate with you, including notifying you of major Services updates, for customer service purposes, or to contact you regarding any content you have posted to or downloaded from our Website. We may occasionally send promotional materials or notifications to you related to the Website Services. If you want to stop receiving promotional materials, you can go to your account setting s once you have logged in to the Website or follow the unsubscribe instructions at the bottom of any email from us. For this purpose, we process your contact details such as your address and e-mail address and personal details such as your name and date of birth, contact preferences, payment information, order history and correspondence with us.
1.To create an account for you and to facilitate its use
You can make an account on our Website to use our services. We will use the personal data you supply to set up your account according to your preferences, and to send you notifications to the contact information supplied when setting up the account. The processing of data for this purpose limits itself to personal information such as your name, and contact details such as your phone number, email address, preferences and any other information you are asked to submit when creating an account.
5.How long do we retain the personal data?
We maintain data related to your usage of our Services for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required (or permitted) by law such as for tax and accounting purposes, or as otherwise communicated to you. Once you have asked us to close your account and delete your profile information, we will delete all information that we are not required or permitted to retain by law.
6.When do we disclose personal data?
We take every effort to protect your personal data and has taken the necessary steps to this end. Our employees have access to personal data, but only to the extent necessary to properly perform their individual tasks. We further only share personal information with third parties if it is necessary to serve the applicable purpose as set out above. When a third party processes your personal data, this is only possible according to the instructions given by us. They therefore act as our data processor. In all cases, we will ensure that third parties with access to your personal information have implemented appropriate technical and organizational measures to maintain our intended level of privacy and security. In all other cases, your personal information will not be provided to third parties, unless required by law. We will never sell your personal data.
7.How is your personal data secured?
We use a variety of technical and physical measures to protect the integrity and security of your information. We value the protection of your privacy. As such, we ensure that the personal data is only ever accessible to those specific persons who are authorized based on their function, and therefore only used for the intended purpose as set out above. In addition, we have implemented measures to guarantee your safe visit to and use of our Website, in order to prevent misuse of your data. These measures include computer security and protected files and facilities. However, no security precautions can be completely secure. We cannot ensure or warrant the security of any information you transmit to us, and you transmit this information at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical or technical safeguards.
8.Do we process children’s data?
We are committed to protecting the privacy of young children, and for that reason we do not knowingly collect or maintain personal information from persons under 18 years of age. If we learn that personal information of persons under 18 has been collected on or through our Website Services, we will take all available steps to delete this information.
If you are the parent/legal guardian of a child under 18 who has become a user on our website, please contact us to have the child’s account terminated and personal information deleted.
9.What rights do you have under this Privacy Policy?
As the owner of the personal data, you have the following rights:
- Right of access: You have the right to receive a copy of the personal information we hold about you to verify that we are lawfully processing the data.
- Right to correction: You may request any incomplete or incorrect information that we may have about you to be corrected or supplemented.
- Right to be “forgotten”: If there is no good reason to keep your personal information, we will stop processing. You also have the right to ask us to delete your personal information.
- Right to limit the processing of your personal data: You can submit a request not to process your personal data, either temporarily or permanently.
- Right to portability: You can submit a request to transfer your personal data to a person or institution designated by you.
- Right to object to processing: Under certain circumstances you can object to the processing of personal data altogether.
- Right to withdraw consent: You also have the right to withdraw your previously granted permission to process your personal data or to object to the processing of your personal data by us.
Every request is subject to applicable law, which means that we may have to store the personal information.
10.How do we use cookies?
We use cookies on the Website. A cookie is a small and simple file that can be stored on the hard drive of a computer. The cookies used by us are only temporary, not permanent.
1.Strictly necessary cookies – these cookies enable you to use the features offered on our website. We do not need consent for these cookies.
1.Analytics cookies – these cookies are (usually on an anonymous basis) concerned with how you use our Services.
1.Functional cookies – functional cookies are used to remember your preferences and details, and for security purposes.
1.Targeting or advertising cookies – these cookies collect information about how you browse by using various advertisements.
You can set your browser to inform you as soon as you receive a cookie, or to deactivate cookies. This might mean that our Website may not function optimally.
11.Questions or comments?
If you still have questions after reading this Privacy Policy or if you have suggestions or comments about its content, you can always contact us via: [email protected].
Please let us know if, for any reason, you believe we have not adhered to the principles in this Privacy Policy. We will do our best to promptly make corrections.